REPLACEMENT, RETURN & REFUND Replacement –
- Replacement of the products may be considered in the below scenarios –
- In-transit damage of the product if such instances are reported within 24 hours of product delivery.
- If we deliver a product with Shelf life remaining < 50% of the product life if such instances are reported within 24 hours of the delivery.
- In case of any quality-related concern, subject to verification from the internal quality control team after a detailed understanding of the concern raised and product evaluation.
- The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.
- Scenarios where Replacement of the products is not allowed –
- No replacement is allowed for any expired product.
- Used products are strictly not allowed for replacement.
Return –
- Products are delivered on NON – RETURNABLE BASIS
- Return is allowed only in case of delivery of incorrect or damaged products.
Refund –
- A refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
- Refunds can happen via E-Vouchers/ Gift Cards/transfers into the customer’s bank account.
- Refunds via E-Voucher can be redeemed on the next purchase at Organic India within the validity date.
- Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.